BPM

Streamlining Supporting Services for Operational Excellence

Colruyt Group India has recently kick started offer Business Process Management (BPM) services to support our global business operations and optimize efficiency. With a focus on delivering value and quality, we partner with our global Customer Services Operating Unit in achieving operational excellence.

Our primary focus areas are:

1. Customer Support (IT Helpdesk): 

• Our dedicated team of technical support professionals act as first point of contact for our global coworkers.
• Our skilled technicians troubleshoot software issues, resolve hardware concerns, or providing IT help desk services, and strive to keep operations running smoothly.
• We utilize industry standard tools, processes along with our own best practices to deliver prompt and effective support to your customers and achieve higher customer satisfaction

2. Back-office outsourcing:  

We streamline our internal administrative processes and enhance productivity with our back office solutions. From data entry and document management to finance and accounting support, we provide reliable, cost-effective services that simplify the core business activities