Senior/Expert System Engineer (IAAS)


  • Provide Level-2 support and troubleshooting to resolve network issues
  • Record all your actions using the incident management tool and methodology.
  • Design and execute IT Changes
  • Configuring and installing various network devices and services (e.g., Firewalls, DNS, Routers, Switches, etc)
  • Perform other operational duties as assigned
  • Handle the escalated issues (Incidents/ changes/ Problems)
  • Identifying the potential/ Candidate problems in the network and provide solutions
  • Proactive problem management based on the 0analysis of the incidents
  • Build the documentary repository for troubleshooting and knowledge articles and ensure knowledge sharing across the team.


1. Network Security and Data Center: (mandatory)

  • Good hands-on experience working with Palo Alto Firewall devices and DNS.
  • Good hands-on experience on various firewalls (Juniper SRX, Cisco ASA), including VPN’s,
  • Experience with Cisco Nexus technology, including NXOS.
  • Familiarity with WireShark to troubleshoot issues.
  • Familiar with Monitoring technologies and providing fixes to the issues.

2. Routing and Switching: (mandatory)

  • Good understanding of the OSI layers, switching, and routing concepts
  • Experience in configuring and manipulating BGP
  • Extensive experience with routing protocols and manipulating them
  • Familiarity with Quality of Service for marking and queuing
  • Experience with IPVPN is a plus, E.g., GRE, IPSEC etc.
  • Familiar with Monitoring technologies and providing fixes to the issues.

3. Knowledge below is a plus:  

  • F5 load balancers
  • Web application firewalls,
  • Scripting knowledge in Python etc.
  • ITIL framework (Optional)
  • Certifications (Optional)

Experience: 6+ years

Qualification: BTech/BE

Location: Hyderabad

No. of Vacancy: 1