Responsibilities:
- Provide Level-2 support and troubleshooting to resolve network issues
- Record all your actions using the incident management tool and methodology.
- Design and execute IT Changes
- Configuring and installing various network devices and services (e.g., Firewalls, DNS, Routers, Switches, etc)
- Perform other operational duties as assigned
- Handle the escalated issues (Incidents/ changes/ Problems)
- Identifying the potential/ Candidate problems in the network and provide solutions
- Proactive problem management based on the 0analysis of the incidents
- Build the documentary repository for troubleshooting and knowledge articles and ensure knowledge sharing across the team.
Requirements:
1. Network Security and Data Center: (mandatory)
- Good hands-on experience working with Palo Alto Firewall devices and DNS.
- Good hands-on experience on various firewalls (Juniper SRX, Cisco ASA), including VPN’s,
- Experience with Cisco Nexus technology, including NXOS.
- Familiarity with WireShark to troubleshoot issues.
- Familiar with Monitoring technologies and providing fixes to the issues.
2. Routing and Switching: (mandatory)
- Good understanding of the OSI layers, switching, and routing concepts
- Experience in configuring and manipulating BGP
- Extensive experience with routing protocols and manipulating them
- Familiarity with Quality of Service for marking and queuing
- Experience with IPVPN is a plus, E.g., GRE, IPSEC etc.
- Familiar with Monitoring technologies and providing fixes to the issues.
3. Knowledge below is a plus:
- F5 load balancers
- Web application firewalls,
- RADIUS
- Scripting knowledge in Python etc.
- ITIL framework (Optional)
- Certifications (Optional)