Actively take part in the desktop/laptop support operations and report on your tasks/activities. Provide Level 2 technical support for all Windows-based (Win7/Win10) or MAC client machines.
Record in detail all your actions using the incident management tool and methodology.
Responsible for the software installation & troubleshooting (Local & Remote environment) of desktops & laptops through service requests.
You will manage hardware stock and inventory using in-house developed tools.
Handling deployment of software(s) using SCCM.
Handling bulk hardware and software rollouts across the organization.
Creation of a new virtual PC using VMWare vSphere 7.0.
Coordinating with other technical teams for incident resolution.
Creation of procedural documentation (Technical/Functional).
Weekly support during business hours (=Ombuds as per Colruyt terminology) on as per the team roaster through the year.
Taking care of the Procurement of IT hardware as per organization needs and prior experience in vendor coordination is considered as an added advantage.
Requirements:
A professional and a strong believer in people and organizational values, viz. respect towards individuals, teamwork, readiness to serve, bearing a cost/benefit mindset (as if you are spending your own money), efficiency with simplicity, and open communication while respecting privacy/confidentiality.
Capability to work in a complex environment with lots of challenges and flexibility in changing environments.
Good communication skills (send/receive, verbal/non-verbal/written, timings, anticipating impacts, …) in English.
A self-driven individual who can think ahead takes a proactive approach, quick learner, and has a strong sense of ownership.
Be social and build easily professional relationships with people of all levels
Customer-friendly yet assertive (e.g., critical in non-standard requests)
Proficient in creating and maintaining data in Microsoft Word and Excel
Available/adhering to the shift timings either WFH or Working from the office as per organization guidelines
Flexible to work during weekends or after business hours, basis the team's need.
PC Hardware troubleshooting knowledge
Basic networking knowledge
Microsoft certification on Win7/10 operating system, or MAC(Optional)
SCCM knowledge would be added advantage (Optional)